Ellis Services GroupA clearer way to send a property maintenance enquiry
Keep the address, problem, access and approval information in one place.
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Practical notes about sending clear property maintenance enquiries.
Plumbing and electrical work-order essentials
Use observable facts rather than an assumed diagnosis.
Read update →Keeping access information with the repair request
Help avoid back-and-forth when a property needs attention.
Read update →Property maintenance enquiries, access and work orders
The enquiry note covers the first description. The work-order note records assessable tasks and approval limits. The access note keeps the visit arrangements current and private. For fault-specific explanations, use the insights guides instead; these company notes do not replace a technical inspection.
- Prepare the initial maintenance enquiry
- Define the work-order scope
- Keep repair access information together
Which note should a property manager start with?
Start with the enquiry note when the fault is first reported. Use the work-order note when turning that report into an instruction, then the access note to confirm how the agreed visit will take place.
From a repair request to a clear work order
These practical company notes explain how to describe a job, coordinate entry and record approval. Each note covers a different part of the booking process so owners and managers can keep the same property reference from first contact through to the agreed work.
Start with the condition at the property
Use the initial-enquiry note for the location, affected room and current symptom. Separate a reported fault from an improvement you want quoted, such as a new outlet or appliance connection. For the work itself, our plumbing service overview and electrical service overview link to the relevant repair and installation pages.
Keep access and approval distinct
The access note covers entry to the property and equipment, the on-site contact and changed arrangements. The work-order note covers the requested tasks, decision-maker and approval boundaries. An occupant who provides access may not be authorised to approve additional repair costs. Keep private entry codes and keys out of public photos and pages.
For technical observations, use our plumbing and electrical guides. For a rental, strata or other managed premises, see property management maintenance. When ready, send the request with the address, current issue and contact details. The written quote confirms the property-specific work; a preparation checklist is not a diagnosis or a fixed-price package.