Frequently asked questions about Ellis Services Group

What is Ellis Services Group?

Ellis Services Group is a Perth contact for plumbing and electrical repair and maintenance enquiries relating to homes, rentals, strata properties and commercial premises.

Which areas does Ellis Services Group cover?

Ellis Services Group receives enquiries for Perth and surrounding suburbs. Contact us with the property suburb to confirm whether the location and requested service can be accommodated.

What information should I provide?

Provide the property address, affected area, factual description, when it began, whether it is active or worsening, and the best access contact. Property managers should include a work-order reference and approval pathway.

Can I send photos?

Photos taken safely can provide useful context. Do not approach exposed wiring, active sparking, wet electrical equipment or another hazard to take a photo.

What if I do not know whether the problem is plumbing or electrical?

Describe what you observe rather than guessing. Ellis Services Group can discuss how the enquiry should proceed.

What should I do if a safety switch keeps tripping?

Do not repeatedly reset it. Note which areas lost power and what equipment was being used. Do not open the switchboard or work on fixed wiring.

Is Ellis Services Group available 24 hours a day?

Availability should be confirmed directly when you contact Ellis Services Group.

Are licence details available?

Licence details are available on request. Request current information directly if it is required for procurement or property management.

When should I call 000?

Call 000 for life-threatening emergencies, fire, smoke, active arcing or immediate danger. Move to a safe location first. Ellis Services Group is not a substitute for emergency services.